Shipping policy

Effective Date: 10/2/2023

1. Shipping Information

Welcome to the Gryphon Guardian Gear Online Store ("we," "our," or "us"). We are dedicated to delivering high-quality tactical and outdoor gear to our valued customers. This Shipping Policy outlines important information regarding shipping, including methods, times, and fees.

2. Shipping Methods and Timelines

2.1. Shipping Carriers: We primarily use reputable shipping carriers to deliver your orders. The carrier used for your shipment may vary depending on the destination and the specific items in your order.

2.2. Processing Time: Please allow 1-7 business days for order processing before shipment. If we have a huge influx of orders and it looks like the processing time will take longer then we will reach out by email to convey the time. We are a small operation but take a lot of pride in the things we create and very grateful for your business!

2.3. Shipping Times: Shipping times may vary depending on the destination and the chosen shipping method. Standard shipping typically takes 3-7 business days within the continental United States, but it may take longer for remote areas or international orders.

3. Shipping Fees

3.1. Standard Shipping: We offer standard shipping for a flat fee, which will be displayed during the checkout process. This fee may vary based on the order value, weight, and destination.

3.2. Free Shipping: We offer free shipping promotions on select orders or during specific promotional periods. Details of any ongoing free shipping offers will be provided on our website or during the checkout process. All orders $75.00 and up have free shipping within the continental United States.

4. International Shipping

We offer international shipping to select countries. Please note that international orders may be subject to additional customs fees, taxes, and import duties imposed by the destination country. These charges are the responsibility of the recipient.

5. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment and estimate the expected delivery date.

6. Delivery Issues

6.1. Damaged or Missing Items: If your order arrives with damaged or missing items, please contact us within 5 business days of receiving your order. We will work to resolve the issue promptly.

6.2. Lost Shipments: If your order is lost in transit, please notify us, and we will initiate an investigation with the shipping carrier. We will work with you to find a satisfactory resolution.

7. Order Modifications

Once your order has been placed and confirmed, we may not be able to modify the shipping address or other order details. Please review your order carefully before completing your purchase. Send us an email if any problems are noticed after placing the order.

8. Contact Us

If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our customer support team at:

Sales@GryphonGuardianGear.com

Thank you for shopping with us at Gryphon Guardian Gear. We appreciate your business and are committed to delivering your gear promptly and efficiently!